Terms and Conditions

Terms and Conditions

Updated: May 21, 2025

Welcome to www.cowgirlbluesyarn.com.
By accessing this website and/or placing an order, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our site or purchasing our products. These Terms apply to all use of the website and communications between you and Cowgirlblues.

1. General Disclaimer
Cowgirlblues is a Cape Town-based dye house and design studio specialising in South African wool and mohair.
We assume no liability or responsibility for any errors or omissions in the content of this site. We disclaim all liability for any loss, damage, or inconvenience arising from the use of this website or its content, whether direct, indirect, incidental, or consequential. While we make every effort to keep information accurate and up to date, we do not guarantee accuracy, accessibility, completeness, or timeliness.

2. Definitions

3. Use of Website and License
You are granted a limited, non-exclusive, and non-transferable license to access and use our website for personal, non-commercial purposes only.
You may not:

  • Reproduce, copy, distribute, or commercially exploit any part of the website without express written permission.

  • Reverse-engineer, modify, or tamper with any functionality on the website.

  • Use the site to make fraudulent or misleading orders.

4. Intellectual Property
All content on the website—including but not limited to images, logos, text, designs, trademarks, and trade names—is the property of Cowgirlblues Pty Ltd or its content suppliers and is protected by copyright and intellectual property laws. No material may be reused without express written permission.

5. Colours and Product Variation
All our products are hand-dyed, which means natural variations in colour may occur. Photographs are not always exact representations, and colours may appear differently on different devices. We do not guarantee exact colour replication.
If you are ordering large quantities of yarn for a single project, please include a note with your order. We batch dye for consistency, but colour lots are still relatively small.

6. Payments and Billing
We accept payments via:

All transactions are processed securely. Please refer to the payment providers’ privacy policies for details. You are responsible for ensuring your billing information is accurate and current. We reserve the right to update pricing and billing terms at any time.

7. Returns and Refunds
Please see our Sales and Returns policy.

8. Cookies
This website uses cookies to enhance your experience. By using the site, you consent to our use of cookies in accordance with standard practices.

9. Third-Party Links
We may include links to third-party websites for your convenience. These sites have their own terms and privacy policies. Cowgirlblues Pty Ltd is not responsible for the content, policies, or security of any linked external sites.

10. Eligibility and Legal Capacity
By placing an order on our website, you confirm that:

  • You are legally capable of entering into binding contracts.

  • You are 18 years of age or older.

  • The information provided in your order is accurate and complete.

11. Privacy and Secure Shopping
We take your privacy seriously and protect your data in accordance with the South African Protection of Personal Information Act (POPIA). For more details, please see our Privacy Policy.

12. Changes to Terms and Conditions
Cowgirlblues reserves the right to modify these Terms at any time without prior notice. Changes become effective immediately upon being posted on the website. Your continued use of the site constitutes your acceptance of the revised terms.

13. Termination
We reserve the right to terminate or suspend your access to the website or our services without prior notice if you breach any of these Terms.

14. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.

15. Shipping

  • We send parcels regularly, within 1–5 business days of an order being placed.

  • Custom orders may take longer, and we will communicate this with you by email.

  • You will receive an email to tell you when your parcel has shipped so you know when to expect it.

  • We use reliable courier service providers that deliver worldwide.

16. International Orders
If you are ordering from outside South Africa, please note that your country may charge import duties, taxes or custom fees. These charges are not included in our prices and are your responsibility.
While we don’t usually encounter issues, it is your responsibility to ensure that your order complies with local import rules. If you have any concerns, we recommend checking with your local customs office before ordering.

17. Contact Information