Frequently Asked Questions
What are your payment options?
For international orders you pay with Paypal. For local orders you can pay via Yoco or Payfast...
Can I buy a Gift Card?
Yes. We don’t yet offer an automatic gift card purchase online...
How do I place an order?
Ordering from us is pretty easy. As you browse our online shop simply click the 'Add to cart' button...
How do I track my order?
We send an email with the tracking details as soon as your parcel has shipped...
What if I’m not at home/work to receive my order?
The courier company will always attempt to deliver your parcel...
How long does shipping take?
We ship locally with Fastway, a very friendly courier service...
How do you ship?
We ship locally with Fastway or Aramex, and our international shipping is done with DHL.
Where do you ship to?
Please note we do not ship to P.O. Boxes...
How much does shipping cost?
We offer flat rate shipping in South Africa at R99 per parcel...
How do discount codes work?
If you have a discount code you can apply it at checkout...
Where can I buy cowgirlblues yarns and products?
Please see our Stockist page.
How do you treat your staff?
How do you treat yours? We think of our team as more of a family...
Can I stock your yarn in my shop?
Yes absolutely, we wholesale and retail our yarns...
How long has the business been going?
It's been going for about 8 years, it depends on when you start counting.
What’s the difference between straight and circular needles?
There is no difference at the pointy end. They are both just needles...
What size needle must I use?
This is a tricky question and it depends on many factors...
What is your return/exchange policy?
We don’t offer refunds but you are more than welcome to make an exchange...
Is knitting with hand-dyed yarn different from working with commercially dyed yarn?
My personal opinion yes it is, hand dyed yarn is more personal...
Will the colour of different balls be different?
Hand dyeing yarn is a small batch process so there is variation between skeins...
How big are your dye lots?
If you need wool for a specific project we will batch dye it all together for you...
How do I knit from a skein?
First wind the skein into a ball. You can hang the skein over the back of a chair and roll it into a ball...
Do we have local shops that stock our yarn?
Yes we do, here in Cape Town we supply Knit Shoppe Love, Big Tree Designs and Estie Craft Shop...
Do you ship abroad?
Yes we do, we basically ship anywhere in the world...
How do I care for my new product?
Handwashing is preferable, although most of our yarns are superwash treated...
Is your product environmentally friendly?
We are very conscious of our environmental impact and do our best to be as low-impact as possible...
Is your product animal friendly?
We think so. In South Africa sheep and goat farming is a 'free range' activity...
Do you provide employment to anyone other than yourself?
Definitely, it’s an important part of what we do and we intend to grow this into a big small business...
Where does your wool come from?
All our yarn is locally produced – the sheep and goats are farmed in the Karoo and parts of the Northern, Southern, Western and Eastern Capes. South Africa is the biggest mohair producing country in the world...
Is your product addictive?
Yes. One of my customers, a man, bought a knit neckwarmer in the winter...
How are your products made?
We hand dye everything at cowgirlblues. Most of our yarns are commercially spun, the rest spun by hand...
Is your wool soft?
Some people say they are very sensitive to wool and find it scratchy. We all have different skin sensitivities...
What dyes do you use?
We use commercial acid-wool dyes, which are azo-free and comply with European safety and environmental standards.
